911, Pack the Record!
In Honor of Peg Gustafson
Peg Gustafson was a high school history teacher who walked into a 911 center planning to stay for six months on sabbatical. She stayed for 24 years — and became one of the best CCIC/NCIC operators Colorado had ever seen.
She was meticulous, passionate, and deeply committed to doing the job right. A Colorado Rockies superfan. A talented baker. Someone who held everyone around her to an extraordinary standard — because she believed the work mattered and so did the people doing it.
During Telecommunicator Week 2026, Peg died by suicide.
If you or someone you know is struggling, the 988 Suicide and Crisis Lifeline is available 24/7. Call or text 988.
Peg's Lesson
Channel 2 was the deputy request radio. Clearances, drivers, tows, coroner, victim advocate — and home base for CCIC/NCIC entries. Peg was especially gifted at entries. She drilled the same thing into every trainee she ever had: Pack the record.
When you enter something into the system — a warrant, a record, a lost cow — you put in everything you have. Every detail, even the ones that seem small. Because someone you will never meet, running a query at 2 AM on a person or thing they know nothing about, might need exactly what you left behind.
Peg's lesson doesn't stay at the keyboard. Take it home. Pack the Record of your life with the people, the check-ins, the gratitude — so that if the GPS of your life ever goes dark, you know how to find your way back to the light.
PROCEEDS SUPPORT FIRST RESPONDER WELLNESS
$15 per button
Every attendee who hears The 911 Click receives a Pack the Record button. They are powerful reminders — and people keep asking for more. Get yours today.
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