OUT LOUD
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Lea writes the way she dispatches: with urgency, honesty, and a case to make. Her Westword feature puts 911 professionals front and center — and makes sure they stay there.
Listen
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Catch Lea on Next Shift talking about what happens when the headset comes off — the pivots, the identity shifts, and what life actually looks like after (and alongside) 911. Then tune into Within the Trenches for a no-filter conversation about the calls that stay with you, the culture that holds teams together, and why dispatchers are the
Catch Lea on Next Shift talking about what happens when the headset comes off — the pivots, the identity shifts, and what life actually looks like after (and alongside) 911. Then tune into Within the Trenches for a no-filter conversation about the calls that stay with you, the culture that holds teams together, and why dispatchers are the most underrated professionals in public safety. Two different shows. Same honest voice.
Keynote
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Keynote
Lea Harms speaks on connection, leadership, and the gritty reality of falling down only to keep going. At NESCA 2026, she delivered her signature talk, The 911 Click: Finding Your People in the Loneliness of the Line, to a room of professionals hungry for genuine camaraderie. The impact was immediate and raw: after the session, three audi
Lea Harms speaks on connection, leadership, and the gritty reality of falling down only to keep going. At NESCA 2026, she delivered her signature talk, The 911 Click: Finding Your People in the Loneliness of the Line, to a room of professionals hungry for genuine camaraderie. The impact was immediate and raw: after the session, three audience members approached her, and one person—in a moment of true connection—unpinned a badge from her own jacket to give to Lea. That's the kind of talk this was. The 911 Click, Call the Shot, and Failing Up are available for your next event.